Legal warning

Privacy Policy

At the Yugen Group, we are committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about the people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page from time to time to make sure you are happy with any changes. By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to bb@theyugengroup.com or in writing to The Yugen Group, Calle Jose Ortega y Gasset 28, Bajo B, 28006, Madrid.

 
About us?

B&B Concierge Solutions SL is the world leader in all luxury travel, luxury yachts, aviation brokerage, villa rentals and all services related to concierge and property management.

This unrivaled staff experience in all service areas ensures that TYG can offer a complete service, accessing the best in the industry and providing its clients with tailored advice and support, whatever their needs.


How do we collect information from you?

We obtain information about you when you use our website, for example when you contact us or if you register to receive one of our newsletters. Through our use of Google Analytics cookies (see our cookie policy)

What type of information is collected from you?

The personal information we collect may include your name, address, email address, IP address, and information about the pages accessed and when.


How is your information used?

We will process any of your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:

Provide you with the information and services you have requested

Comply with applicable laws and regulations

Process the requests you have submitted;

To fulfill our obligations derived from any contract that you and we have signed;

Seek your opinions or comments on the services we offer;

Notify you of changes to our services;

Send you communications that you have requested and that may be of interest to you, which may include information about events, offers, information, campaigns, activities, promotions

We review our retention periods for personal information on a regular basis. We are required by law to retain some types of information to comply with our legal obligations. We will retain your personal information on our systems for as long as it is necessary for the relevant activity, or for as long as it is set out in any relevant contract you have with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third-party service providers working on our behalf: We may pass your information on to our third-party service providers, subcontractor agents, and other partner organizations in order to complete tasks and provide services to you on our behalf (for example, to send you mail). . However, when we use third-party service providers, we only disclose the personal information necessary to provide the service and we have a contract that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not disclose your information to third parties beyond TYG for use for their own direct marketing purposes, unless you have requested us to do so or we are required by law to do so, for example by order. judicial or in order to prevent fraud or other crimes.

 

Security precautions to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.

Non-sensitive details (your email address, etc.) are normally transmitted over the Internet, and they can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we do our best to ensure its security on our systems. In cases where we have given (or where you have chosen) a password In order to allow you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.

Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when available from outside sources to help us do so effectively. We may also use your personal information to detect and reduce fraud and credit risk.